User Portal - How to Mark My Request as Solved?

If you no longer require your ticket, follow these steps to mark it as solved.

1. Sign into the user portal by selecting Sign In in the top right of the page
2. Click your profile icon in the upper-right side of any page, and then click My Activities.
3. Click the title of an open request to open it.
4. Select the option at the bottom of the request to mark it as solved.
5. Enter any comment you want in the reply and click Add Reply.

Please note - the request must be assigned to an agent before you can mark it as solved.